Billing
The Billing page is where your organization pays for Jaah: what it pays for, what it was and will be charged, the cards it pays with and the details on its invoices. Select Billing in the sidebar. Only an organization's Owners and Admins see it; other members ask one of them.
Payments are handled by Stripe. You type card numbers only into Stripe's own form; Jaah sees a card's brand, its last four digits and its expiry date, never the full number.
The page has four tabs: Products (the default), Payment history, Payment methods and Billing details.
If card billing isn't set up for your Jaah deployment yet, every tab but Products says Billing isn't set up yet.
Notices
A banner at the top of the page tells you when something needs you:
| Notice | What to do |
|---|---|
| A payment failed | Update your card under Payment methods, then select Pay now on the Subscription page. |
| A payment needs confirming | Your bank wants 3-D Secure. Follow the link to Stripe's invoice page and confirm. |
| A card expires soon, or has expired | Edit its expiry date, or add a new card and make it the default. |
The same notices reach Owners and Admins in the bell and by email (the Billing email preference). A refund appears in the bell and by email, not as a banner. A banner goes away by itself once the problem is fixed.
Products
One row for each thing your organization pays for. Select a row to open its page.
| Row | Shows | Opens |
|---|---|---|
| Your plan, for example Trial | Its state (Trial, Active, Payment needed, Payment failed, Changes to plan on date, Trial ended), when it renews or ends, and its price. Change opens the same page. | Subscription |
| A hosted node, by name | Its kind and size (for example Dedicated · Monthly · t4g.small · 50 GB), its status, when it renews or ends, and its price. | Hosting |
| Jaah AI | Only while your organization runs on the Jaah AI account: its balance state, what it spent this month, and the balance. | Jaah AI |
Add product, at the top right, offers what your organization can start now:
| Option | Offered | What it does |
|---|---|---|
| Subscription | On Trial, or after a plan ended, when a paid plan is on sale. | Buy a plan. See Buying a plan. |
| Hosting | Once card billing is set up. | Opens Add node on Host with Jaah. See Add node. |
| Jaah AI | While the Jaah AI account is offered and you run on your own accounts. | Opens the Jaah AI page. |
Keep this node
While your organization still has its free trial node, a Keep this node — price/mo card above the list offers to keep it as a paid Shared node. It shows once you have a card or a plan, and when your trial is about to end. Select Keep this node, pick a card and select Pay: the node keeps running with the same name, projects and data, and the card shows its progress until it's done.
Payment history
- Upcoming — your Next charge, for example $49.00 on Nov 3. No upcoming charge means nothing is due.
- Hosted nodes — shown only if your organization runs nodes billed by the hour. For the current billing period, each node's Hours, hourly Rate and an Estimate, then the total as Stripe will invoice it. Time is counted while a node's machine runs; a stopped machine costs nothing.
- Invoices — every invoice, newest first: Date, Number, Amount and Status — Paid, Open, Void, Uncollectible, Refunded, Partially refunded or Draft. Each row links to View (Stripe's invoice page, where an open invoice can be paid) and PDF. A refunded invoice also links its Credit note.
Payment methods
Your saved cards. Each shows its brand, last four digits and expiry date. The one marked Default pays your invoices. A card may also show Expires soon, Expired or Last charge failed.
| Action | What it does |
|---|---|
| Add card | Opens Stripe's card form. Tick Make default to pay with it from now on. Your first card is always the default. |
| Make default | Moves Default to this card. Not offered for an expired card. |
| Edit | Changes the expiry date or the name and billing address on the card. To change the number, add a new card. |
| Delete | Removes the card. Deleting the default makes your newest valid card the default. |
You can't delete your last valid card while you have a paid plan or a hosted node running, because the next charge would have nothing to pay with. Add another card first.
Billing details
The Name, Email, Address and Tax ID printed on your invoices. Select Add or Edit to change them. Invoices already issued keep the details they were issued with.