Check what someone can access

When someone can't see a project or a button, check what they hold. Access lists every role and where it comes from; Check access answers one question with the reason.

Who can do this: you can check your own account. Checking another person's requires the org admin role.

See every role they hold

1. In the sidebar, select Directory, then the People tab.

2. Select the person's row. Their account opens.

3. Select the Access tab.

   

4. Read Member of: the groups they belong to.

5. Read Organization and projects: each role they hold, and how — Direct, Via group, or Inherited from the organization.

6. Read Accounts: the roles they hold on model accounts.

Ask whether they may do one thing

1. On the person's account, select the Check access tab.
2. Pick the Type of thing, for example Organization, then the thing itself.
3. Pick the Action.
4. Select Check.
5. Read the answer: whether it's allowed, and the chain of roles and groups that allows it, or what's missing.

Fix what's missing

• Add a Direct role on their Access tab, or add them to a group that holds the role: Invite a person and grant access.
• Grant the role on one project: Give someone access to a project.
• Every tab of an account: People.

For the roles and where they come from, see How team and access work.